Terms and Conditions

                         

                       

S.S. Scooter Engineering t/a Scooter Meccanica, established in 2005,  is a vintage and modern scooter workshop in Alexandria. We are driven by our passion for Italian scooters, specializing in performance upgrades, repairs, maintenance and restorations and routine servicing of Vespa and Lambretta scooters. Whether your scooter is a classic scooter or a modern top-of the-line Vespa GTS300, we will ensure that your beloved ride is both reliable and safe.

Scooter Meccanica will always service and repair your scooter to our highest standards of workmanship and skill, ensuring all our customers are safe and continue have your fun & freedom on two wheels!!

Your safety and customer service are our highest priority. We pride ourselves in providing our customers with the highest standard of workmanship, and exceptional and friendly customer service in all our practices.

It is your responsibility to ensure that the contact details are correct. Please inform us if your details change.

Agreement to the Terms and Conditions

I have read and understood the Terms and Conditions detailed in this contract. I understand that this document constitutes an agreement between myself (the Client) and S.S Scooter Engineering, and agree to the Terms and Conditions outlined herein.

Repairs

All repairs suggested by S.S Scooter Engineering ABN 28114408034  t/a  Scooter Meccanica will be discussed verbally with the Client and only carried out, and charged for, if the client and Scooter Meccanica agree on these.

Where S.S Scooter Engineering Pty Ltd is asked to give an estimate before work is carried out, a diagnosis fee will apply at a minimum of 1 labour charge.

Any scooter which requires a diagnosis, a  1 hour minimal labour will be charged. Any labour thereafter will be charged,  to be able to come to a diagnosis, and steps forward to rectifying the issue(s). 

All estimates for insurance repairs will incur a $130 fee.

All price estimates are exclusive of GST.

If, when a scooter is dismantled, and additional problems are detected, S.S. Scooter Engineering Pty Ltd will ask the Client to leave clear instructions for SS Scooter to either proceed with all necessary repairs.

Where S.S Scooter Engineering Pty Ltd spends time carrying out and providing a detailed diagnosis but the Client decides not to carry out the repair, S.S Scooter Engineering Pty Ltd is entitled to charge a fee for the diagnosis (min cost 1 hour).

S.S Scooter Engineering Pty Ltd reserves the right to refuse work on a Client’s scooter. All costs up to this point will be charged to the Client and the scooter must be collected immediately from the workshop premises.

We never carry out any repairs without your permission. If we happen to find any unsafe or worn parts that need to be replaced, we call you to let you know with the full breakdown on the additional work.

 

Payment

Payment is due when picking up the vehicle. The client will be notified verbally by S.S Scooter Engineering Pty Ltd unless otherwise agreed in writing or verbally.

S.S Scooter Engineering Pty Ltd accepts all major credit cards except Diners Club and American Express.

All credit card payments are charged with 1.5% surcharge.

Please note that S.S Scooter Engineering does not accept personal or business cheques.

Restorations, engine rebuilds, or larger jobs require a deposit to be paid before the job commences (50% deposit of the price estimate).

Where S.S Scooter Engineering Pty Ltd requires a payment of a deposit, the Client acknowledges that the deposit is not refundable.

S.S Scooter Engineering Pty Ltd has the right to retain your scooter until the invoice has been paid in full.

Refund policy

 

Helmets will not be refunded once they have left the workshop. It is strongly  advised that the customer choose carefully.

Where a gift certificate is given, it cannot be refunded for cash.

All riders are aware that all care must be taken when new tyres are installed, and are given fair warning, including the verbal warnings, or by reading this description.

S.S Scooter Engineering Pty Ltd is not liable due to the negligence or riding skills of the client once new tyres are installed according to the manufacturer’s specifications.

S.S. Scooter Engineering Pty Ltd  ABN 28 19940803  does not have to pay for damages or losses that:

are not caused by their conduct, or their products;

relate to something independent of their business.

A refund will only be given when the product or service that is purchased does not meet one or more of the consumer guarantees.

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S.S. Scooter Engineering Pty Ltd can refuse to give you a free repair, replacement or refund if:

you simply changed your mind;

you misused the product or service in a way that contributed to the problem;

you asked for a service to be done in a certain way against the advice of the business, or were unclear about what you wanted;

a problem with a service was completely outside of the business’ control.

When processing a replacement or refund, S.S. Scooter Engineering Pty Ltd will take into account how much time has passed since you bought the product, and consider the following factors: the type of product; how a consumer used or misused  the product; the amount of use that the product could reasonably be expected to tolerate before the failure becomes noticeable.

Delivery & Pick-up

Timeframe and pick up date will be discussed verbally with the client when dropping off the scooter.

The Client commits to picking up the vehicle on the agreed date.

S.S Scooter Engineering Pty Ltd will complete the work in a reasonable time. However, they will not be liable for any delay due to circumstances beyond S.S Scooter Engineering Pty Ltd control.

If the Client does not collect the scooter within five working days of us notifying the Client, a storage charge of $50.00 per day will apply. If there are any problems in collecting your scooter, then please call to arrange for long term storage and or/arrange delivery.

 S.S. Scooter Engineering Pty Ltd has a duty to safeguard all vehicles.

However, If the scooter is left in the workshop for 3 months, and three attempts have been either verbally, via the phone, SMS, email or written, S.S. Scooter Engineering Pty Ltd will take legal action to take possession of the vehicle, in order to recover the costs incurred in  storing/ maintaining/ insuring the goods, or to recover the outstanding invoices owed to S.S Scooter Engineering Pty Ltd.

https://www.fairtrading.nsw.gov.au/trades-and-businesses/business-essentials/selling-goods-and-services/uncollected-goods

Parts

The Client automatically authorizes S.S Scooter Engineering Pty Ltd to order, on their behalf, any parts, or materials necessary to carry out the work.

Unless otherwise agreed in writing, the Client must pay S.S Scooter Engineering Pty Ltd the full cost of obtaining any such parts and materials (including any costs arising from currency fluctuations between the date the parts and materials were ordered and paid for).

S.S Scooter Engineering Pty Ltd will not, without the Client’s prior authorization, carry out any work or supply any materials which are not included or referred to in the work.

The consumer will be offered any part that was replaced as part of the work.

S.S Scooter Engineering Pty Ltd practises the highest standards of environmental practices. All waste products are ethically and carefully disposed of.

Tyres that are replaced and left in the workshop will incur a $3.50 recycling fee. As they are collected and recycled into roads, and playgrounds, rather than be thrown into landfill.

The workshop will charge a $5.50 environmental levy for all other services, which includes the removal of oils, oil filter disposal, paper, metal and batteries.
Workshop Sundries $9.50.

The Client will be offered any part that was replaced as part of the work.

Warranty

S.S. Scooter Engineering Pty Ltd will supply and fit all necessary parts and materials and grants warranty on these.

 

If parts are supplied by the Client or have been fitted by a different workshop, we do not warrant for these parts or any effects these might have on the scooter.

 

Liability

S.S Scooter Engineering Pty Ltd does not accept liability for any of its Clients’ property: including jackets, helmets and scooters left on premises.

S.S. Scooter Engineering Pty Ltd  ABN 28 199408034 will not be liable for any damages incurred to your scooter or motorcycle rims, or any other part of the vehicle. All motorbikes/scooters will be photographed, and all pre-existing damage(s) will be noted and highlighted.

Cancellation

Cancellation of the job by the Client will only be accepted on the condition that any costs, charges, and expenses already incurred be paid by the Client. 

Agreement to the Terms and Conditions

I have read and understood the Terms and Conditions detailed in this contract. I understand that this document constitutes an agreement between myself (the Client) and S.S Scooter Engineering Pty Ltd and I agree to the Terms and Conditions outlined herein.Scooter MEccanica